Refund Policy

Overview

This Refund Policy applies to all classes and services delivered by BambooTutors. By paying for a class or package, you agree to the terms below.

Refund Eligibility

If BambooTutors cancels a scheduled class (teacher unavailable, technical issue), you will be entitled to either:
a. A make-up class at a mutually convenient time, or
b. A pro-rated refund for the cancelled session if rescheduling is not possible.

Student-initiated Cancellations

  • If you cancel or withdraw after the class cycle has begun, full refunds will not generally be provided. Unused sessions may be rescheduled based on availability.

  • Requests for refund must be submitted within 7 days of the cancellation request.

Trial Classes & Add-On Services

  • Trial or promotional classes are non-refundable.

  • Add-on services (1:1 coaching, exam prep, business English) are subject to separate terms disclosed at time of sale.

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