If BambooTutors cancels a scheduled class (teacher unavailable, technical issue), you will be entitled to either:
a. A make-up class at a mutually convenient time, or
b. A pro-rated refund for the cancelled session if rescheduling is not possible.
If you cancel or withdraw after the class cycle has begun, full refunds will not generally be provided. Unused sessions may be rescheduled based on availability.
Requests for refund must be submitted within 7 days of the cancellation request.
Trial or promotional classes are non-refundable.
Add-on services (1:1 coaching, exam prep, business English) are subject to separate terms disclosed at time of sale.
BambooTutors is a global online English learning platform dedicated to helping kids, teens, and adults speak confident, natural English through structured, caring, and engaging lessons.
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